Quality
“If you want to know who is responsible for quality at Bentall Rowlands the answer is EVERYONE”
— Kevin Groom, Technical Director
Vision and mission statement
“…supplier of high quality bulk storage systems…”
Over the years Bentall Rowlands has instigated and documented detailed quality procedures that are inherent within the new organisation. Recently refinements have been introduced using our computer network and procedures will be reviewed continuously.
From enquiry to erection and beyond
Hand in hand to attain a high standard of manufactured product is the need for good, effective administration and support. Our aim, using modern technology, is to maintain full audit trails from initial enquiry to after sales support.
We regard the control of the following areas as fundamental to achieving this.
- Good management
- Ownership of processors
- In-house trail of documentation
- Quality/approved suppliers
- Communication both internal and external
- Control the flow of materials
- Inspection of work completed
- Erection and after sales service
Production
BRSS has evolved from a much more diverse organisation and has spent a great deal of effort since its conception in re-organising the factory to enable us to concentrate on our core business:
- Factory layout totally reviewed to optimise effective use of space available.
- Disposal of surplus equipment and the purchase of additional machinery.
- Certification and servicing of all equipment.
- Allocation of specific quarantine storage areas.
- Sourcing of additional machines to improve quality and efficiency.
- Recruitment of additional staff.
Design & technical
Ensuring that customers receive the highest standard of design to meet their requirements is of great importance and all drawings and designs are rigorously scrutinised to ensure that they meet the standards. An Independent Consulting Engineer - GGP - work closely with us to further provide support. Recent significant investment in modern day design software backed up with interactive training is key to our future growth and potential.
Health & safety
In order to further secure a safe and healthy environment, we commissioned a specialist company to advise on good practice and recommend policy throughout the organisation. We have recently been in contact with our local government H & S officer who has been here to conduct an inspection that raised no concerns with the BRSS operation.
H & S is a continuous process and will always remain as a major issue in our decision-making.
Staff
One of BRSS major attributes towards maintaining high standards is the loyalty and experience that it enjoys from the workforce. An appraisal system is in place for existing staff and new recruits will go through lengthy inductions to ensure that good, safe practices are inherent and that quality standards are met. We aim to improve staff skills not only for the benefit of the company but also for the individual and we pride ourselves in having good internal communication with a management style that is open and approachable.
Goods and services
One aspect of maintaining the high quality of our products is to ensure that we are supplied with quality materials and services in a timely fashion. As well as aiming to achieve the best prices suppliers are continuously assessed as to their efficiency and the quality of their product/service.
The planning for the delivery of materials is crucial to us and so the buying side of our operation is treated as a priority.
Production
As with all industry the effective use of resources is paramount to the profitability of the business. We continuously monitor our production processes and production targets set in order to improve standards.
The benefit of the expertise, versatility and loyalty of our workforce cannot be understated as contributing to the high quality achieved throughout our production processors.
Shipments
Sometimes things do go wrong.
Having experienced a problem with container loading the directors acted quickly and decisively. A full report was ordered, specialised shippers were consulted on site, training was given to staff, additional equipment brought in (ramp and teleporter forklift) and internal procedures set to ensure all future shipments leave the factory in a safe and secure manner.
Management
BRSS are striving to continuously improve the whole of the business operation by ensuring that a professional and effective management structure exists. We aim to constantly monitor our performances setting quality objectives and encouraging pro-active participation and development of all staff.
The need to listen to our customers and adapt to meet their requirements remains paramount and, to this end, we will maintain an on-going goal of constant improvement.